Blog

Software, automation and the tools professional firms use to run their client work.

Keep your website updated (and out of reach of crappy developers)

White clay illustration of a rounded browser window with a blank pale-blue panel, and a chunky wrench leaning against it

It seems like almost every other day I’m reminded why our tagline “web developers that don’t suck” came about in the first place. Recently we took over a business’ website that had been hacked. Their business relied extremely heavily on AdWords (90%), and because of the malware, Google had suspended their ads. Overnight they went…

How travelling and doing less work was amazing for our business

White clay illustration of a small suitcase and a little palm tree beside it

It doesn’t make a lot of sense. How can you possibly spend a 3 week period doing less than half the work you normally would and come out the other side with a better business? Turns out the reason is pretty simple. Before this trip to the USA, I was probably the most stressed I’ve…

How to hire amazing virtual assistants offshore – Our exact system

White clay illustration of a globe on a stand and a small laptop with a blank pale-blue screen

Someone I was talking to had been told by their boss to outsource. “Try Upwork” was the advice. Possibly the worst outsourcing advice ever. But this is so common. I see it in Facebook groups, forums and just about everywhere. Person 1: I need someone to do X and Y and would like to hire someone…

Domain Name Corp fake invoice – Is it a scam?

White clay illustration of a fish hook with a blank pale-blue sheet of paper hanging from it, and a small traffic cone

Today, a client received what looks like an invoice from Domain Name Corp. They immediately sent me an email asking if I knew anything about it. Only a month ago did another client receive the same document.

How To Listen Better

White clay illustration of an old-fashioned ear trumpet and a small speech bubble floating beside it

I just watched an awesome TED Talk by Julian Treasure on listening (video below), and why it is super important for our society. Take a few minutes out and watch it as well. Listening is so important in almost every aspect of our lives, yet we’re really freakin bad at it. It doesn’t just apply to…